If you wish to return a product, you need to obtain a Return Merchandise Authorization ("RMA") number within 7 days upon receiving your order. This RMA number is good for 10 days and must be written on the outside of the returning package.
No returns will be accepted without an RMA number.
All returned products must be in the same condition as they were received and in the original packaging. Please hold on to all packaging, instruction manuals, etc. until you are sure that you are happy with the products you have purchased.
It is recommended that you use a shipping carrier that requires a signature for proof of delivery.
Please note that shipping charges are not included in the refund and it is your responsibility to pay for return shipping.
Returned products are subject to a 25% restocking fee.
Packing and Shipping:
Shipping charges are the responsibility of the customer. Any damage done to the product by the user will be deducted from the return. Please note, once a product has been shipped, it is considered a complete sale. If you decide to cancel your order after the item has already been shipped, you will be charged the additional shipping costs. After you have sent the item(s) and we receive the product(s) back, your credit card will be credited the full amount minus the shipping fee and restocking fees.
PLEASE NOTE: ALL PRESCRIPTION ITEMS ARE NON-RETURNABLE.
ALL products that are manufactured by Phoenix laboratories are NON REFUNDABLE.
Return policy